Terms & Conditions
Last Updated: 15th May 2026
Welcome to Mystic Wrap, India’s premium gifting destination for personalized gifts, luxury hampers, festive gift boxes, and corporate gifting solutions. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order or using our services.
1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions along with our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with any part of these terms, please discontinue using the website immediately.
2. About Mystic Wrap
Mystic Wrap is an Indian gifting brand specializing in premium gifting experiences including personalized gifts, festive hampers, gourmet boxes, wedding gifting, employee gifting, and luxury corporate gifting solutions.
We aim to deliver thoughtful gifting experiences with quality products, elegant packaging, and trusted customer service across India.
3. Eligibility to Use
- You are at least 18 years of age or using the website under parental supervision.
- You are legally capable of entering binding agreements.
- The information provided by you is accurate and complete.
- You will use this website only for lawful purposes.
4. Products & Services
Mystic Wrap offers:
- Personalized Gifts
- Luxury Gift Hampers
- Corporate Gifting Solutions
- Festival Gift Boxes
- Customized Merchandise
- Wedding & Event Gifting
- Premium Drinkware & Lifestyle Products
All products displayed on the website are subject to availability.
We reserve the right to:
- Modify product pricing
- Change packaging or product designs
- Discontinue products without prior notice
- Limit quantities purchased per customer
5. Pricing & Payments
All prices displayed on the website are in INR (Indian Rupees).
- Applicable GST and taxes may be included unless otherwise mentioned.
- Prices may change without prior notice.
- Orders will be confirmed only after successful payment authorization.
- COD charges may apply on selected orders.
We use secure third-party payment gateways for processing online transactions.
Mystic Wrap shall not be liable for payment failures, banking issues, gateway downtime, or transaction interruptions beyond our control.
6. Personalized & Customized Orders
Customized and personalized products are specially created based on customer-provided names, photos, logos, messages, or artwork.
By submitting such content, you confirm that:
- You own or have permission to use the submitted content.
- The content does not violate copyrights, trademarks, or legal rights.
- The content is not offensive, defamatory, or unlawful.
Mystic Wrap reserves the right to reject any customization request that violates our policies or brand guidelines.
Customized orders cannot be cancelled once production has started.
7. Shipping, Delivery & Order Fulfillment Policy
We strive to deliver all orders within the estimated delivery timeline mentioned on the website.
However, delivery timelines may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- Remote delivery locations
- Operational disruptions
- Events beyond reasonable control
Mystic Wrap shall not be responsible for delays caused by third-party logistics partners or incorrect shipping details provided by customers.
We offer PAN India delivery through trusted courier partners.
8. Cancellation, Return & Refund Policy
Orders may be cancelled only before dispatch confirmation.
Personalized or customized products are non-returnable and non-refundable unless damaged during transit or delivered incorrectly.
Refunds, if approved, will be processed within a reasonable timeline through the original payment method.
Customers must report damaged or incorrect products within 24 hours of delivery with proper images and order details.
9. User Account Responsibilities
- You agree to provide accurate information.
- You are responsible for all activities under your account.
- You must immediately notify us of any unauthorized account usage.
Mystic Wrap reserves the right to suspend or terminate accounts that violate our policies.
10. Intellectual Property Rights
All website content including:
- Logos
- Branding
- Product Images
- Designs
- Graphics
- Text Content
- Website Layout
- Marketing Materials
are the intellectual property of Mystic Wrap and are protected under applicable copyright and trademark laws.
Unauthorized reproduction, copying, or commercial use is strictly prohibited.
11. User Conduct
You agree NOT to:
- Use the website for illegal activities
- Upload malicious software or harmful content
- Attempt unauthorized access to systems or accounts
- Disrupt website functionality
- Impersonate any person or business
- Use the website for fraudulent transactions
Violation of these terms may result in legal action and permanent restriction from using the website.
12. Corporate Gifting Terms
Mystic Wrap offers customized corporate gifting solutions for businesses, events, employee engagement, and festive gifting campaigns.
Bulk orders may require:
- Advance payments
- Additional production timelines
- Custom approval processes
- Branding confirmation before dispatch
Corporate orders once approved may not be eligible for cancellation after production begins.
13. Privacy & Data Protection
We collect customer information for:
- Order processing
- Customer support
- Delivery coordination
- Marketing communication
- Website improvement
Your personal information is handled securely and never sold to unauthorized third parties.
By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.
14. Third-Party Services
Our website may use third-party services including:
- Payment gateways
- Courier companies
- Analytics tools
- Advertising platforms
- Email marketing services
Mystic Wrap is not responsible for interruptions, errors, or external policies associated with third-party platforms.
15. Website Disclaimer
All products and services are provided on an “as available” and “as is” basis without warranties of any kind.
Mystic Wrap does not guarantee:
- Continuous website availability
- Error-free content
- Uninterrupted website access
- Complete accuracy of all information
Use of the website is entirely at your own risk.
16. Limitation of Liability
Mystic Wrap shall not be liable for:
- Indirect or incidental damages
- Loss of profits or business
- Data loss
- Delivery delays
- Third-party service failures
- Technical interruptions
Our total liability shall not exceed the purchase amount paid for the respective order.
17. Force Majeure
Mystic Wrap shall not be held responsible for delays or failures caused by circumstances beyond reasonable control including:
- Natural disasters
- Pandemics
- Government restrictions
- Transportation disruptions
- Internet outages
- Labor strikes
18. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of courts located in India.
19. Changes to Terms & Conditions
Mystic Wrap reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.
Users are encouraged to review this page periodically for updates.
20. Contact Information
Mystic Wrap
Email: contact@mysticwrap.com
Website: www.mysticwrap.com
Frequently Asked Questions (FAQs)
Can I cancel a personalized order?
Customized or personalized products cannot be cancelled once production has started.
Does Mystic Wrap offer PAN India delivery?
Yes, we deliver across India through trusted courier partners.
Do you offer corporate gifting services?
Yes, we provide premium corporate gifting solutions for businesses, employee gifting, festive gifting, and events.
What if I receive a damaged product?
Please contact our support team within 24 hours of delivery with product images and order details for assistance.
Are online payments secure?
Yes, all payments are processed through secure and trusted payment gateways.
